Privacy Policy

Synergy Psychic Tarot respects your privacy and handles personal information with care.

This Privacy Policy explains how personal information may be collected, used, stored and shared when you visit the Synergy Psychic Tarot website, contact me, book a reading or spiritual service, make a payment or otherwise communicate with me.

By using the website or providing personal information in connection with a service, you acknowledge the practices described in this Privacy Policy.

1. Who This Privacy Policy Applies To

This Privacy Policy applies to visitors to the Synergy Psychic Tarot website and clients who purchase or enquire about psychic readings, tarot readings, spiritual guidance, energy healing or related services.

Synergy Psychic Tarot operates from South Africa and may provide services to clients internationally.

Personal information is handled in accordance with applicable South African privacy law, including the Protection of Personal Information Act 4 of 2013 (POPIA), where applicable.

2. What Personal Information May Be Collected

Depending on how you interact with Synergy Psychic Tarot, I may receive or process information including:

your name;
email address;
telephone or WhatsApp number;
country or general location;
information you provide when making a booking or enquiry;
questions and background information provided for a reading;
messages, emails and other communications;
photographs or dates of birth that you choose to provide;
information contained in testimonials, reviews or feedback;
transaction and payment-related information;
appointment or booking information;
technical information associated with use of the website; and
other information that you voluntarily provide.

You are encouraged not to send information that is unnecessary for the service you are requesting.

In particular, please do not send passwords, card PINs, online banking credentials, identity documents, full medical records or other highly sensitive information unless there is a genuine and lawful reason for doing so.

3. Information About Other People

Clients sometimes provide information about partners, family members, friends, colleagues or other people when asking questions during a reading.

Please only provide information about another person where it is reasonably necessary for your question and where you are entitled to do so.

Avoid providing unnecessary identifying or highly sensitive information about third parties.

4. Sensitive Personal Information

Because psychic readings and spiritual services often involve personal life circumstances, information you voluntarily provide may sometimes relate to relationships, health concerns, finances, family circumstances, beliefs or other sensitive matters.

Please only provide information that you are comfortable sharing and that is relevant to the service.

Where sensitive information is provided, it will only be used to the extent reasonably necessary to respond to your enquiry, provide your service, maintain appropriate records or comply with legal obligations.

5. How Personal Information Is Collected

Personal information may be collected when you:

visit or use the website;
contact me through the website;
contact me through WhatsApp, email or another communication platform;
book or purchase a service;
send information for a reading or healing service;
participate in a live chat reading;
provide feedback or a testimonial;
subscribe to communications where available; or
otherwise communicate with Synergy Psychic Tarot.

Some technical information may also be collected automatically through website hosting, security systems, cookies or similar technologies.

6. Why Personal Information Is Used

Personal information may be used to:

respond to enquiries;
provide psychic readings, tarot readings and spiritual or energy services;
communicate about a booking;
arrange appointments or live sessions;
prepare, administer and deliver purchased services;
send completed readings, reports or related material;
process and verify payments;
maintain appropriate business and transaction records;
provide customer support;
resolve payment disputes or chargebacks;
prevent fraud, abuse or misuse of services;
operate, maintain and secure the website;
improve the administration and delivery of services;
comply with tax, accounting, legal or regulatory obligations;
establish, exercise or defend legal rights; and
communicate with clients where permitted by law.

Personal information will not knowingly be used for purposes that are incompatible with the reason for which it was collected unless permitted or required by law.

7. Basis for Processing Personal Information

Depending on the circumstances, personal information may be processed because:

it is necessary to provide a service you have requested;
it is necessary to communicate with you regarding a booking or transaction;
you have voluntarily provided the information for a particular purpose;
processing is reasonably necessary for legitimate business purposes;
processing is necessary to comply with a legal obligation;
processing is necessary to establish, exercise or defend legal rights; or
you have provided consent where consent is required.

Where processing depends specifically on consent, that consent may generally be withdrawn subject to applicable law and any processing that remains necessary for another lawful reason.

8. Payment Information

Payments may be handled through independent third-party payment providers such as PayPal, card processors or other payment services made available during booking.

Those providers may collect and process payment information directly under their own privacy policies and terms.

I generally do not need access to your complete payment card details, banking passwords, card PINs or similar security credentials.

Please never send this information directly to me.

9. Third-Party Services and Digital Platforms

Synergy Psychic Tarot uses third-party services and digital platforms in the normal operation of the business.

These may include services used for:

website hosting;
website security;
email;
WhatsApp and other communications;
payment processing;
file storage;
document preparation and formatting;
administration;
booking or scheduling;
website analytics;
data storage and backup; and
other functions reasonably necessary to prepare, administer, communicate or deliver services.

Where appropriate, these providers may process limited personal information on behalf of, or in connection with, Synergy Psychic Tarot.

Only information reasonably necessary for the relevant purpose should be shared or processed.

Third-party providers operate their own systems and may also be subject to their own privacy policies, security practices and legal obligations.

10. International Processing and Transfers

Some technology providers, communication platforms, payment processors, hosting services or other service providers used by Synergy Psychic Tarot may operate outside South Africa or store or process information in other countries.

As a result, personal information may in some circumstances be processed or stored outside South Africa.

Where personal information is transferred internationally, reasonable steps will be taken where required to ensure that the transfer is handled in accordance with applicable privacy law.

Different countries may have different privacy and data protection laws.

11. Sharing Personal Information

Personal information may be shared where reasonably necessary with:

service providers assisting with website operation or hosting;
communication providers;
payment processors;
technology and administrative service providers;
professional advisers such as accountants or legal advisers where necessary;
financial institutions or payment providers in connection with legitimate payment disputes;
regulatory authorities or law enforcement where disclosure is legally required; or
another party where disclosure is reasonably necessary to establish, exercise or defend legal rights.

Personal information is not intentionally made public merely because you purchase a reading or spiritual service.

Synergy Psychic Tarot does not sell personal information as a business practice.

12. Confidentiality of Readings and Communications

Readings, healing sessions and personal communications are treated with care and respect.

They are not intentionally published or shared with other clients without permission.

However, no internet-based communication system can be guaranteed to be completely private or secure.

Email, messaging services, website systems, hosting providers and other digital platforms necessarily involve electronic transmission and processing of information.

Clients should therefore avoid sending unnecessary highly sensitive information.

13. Testimonials and Reviews

Testimonials or reviews will not normally be published with identifying information beyond what you have agreed may be displayed.

If you voluntarily submit a public review through an independent platform, the information you publish may be subject to that platform’s own privacy practices.

Permission may be requested before privately supplied feedback is used publicly as a testimonial where appropriate.

14. Website Information and Cookies

The Synergy Psychic Tarot website may use cookies or similar technologies to support normal website functionality, security, performance and analytics.

Cookies are small pieces of information stored by your browser or device.

Depending on the services used on the website, cookies may help:

keep the website functioning correctly;
remember preferences;
protect the website against abuse or malicious activity;
understand general website usage; or
support third-party functionality.

You may generally control or delete cookies through your browser settings.

Disabling certain cookies may affect how some parts of the website operate.

15. Website Analytics

The website may use analytics or similar tools to understand general information about website usage, such as pages viewed, approximate visitor location, device or browser type and referral information.

This information may be used to understand website performance, troubleshoot problems and improve the website.

Where third-party analytics services are used, those providers may process information according to their own privacy policies.

16. Direct Marketing and Communications

If you have asked to receive marketing communications or where contact is otherwise permitted by applicable law, Synergy Psychic Tarot may occasionally send information about services, promotions, availability or other relevant updates.

You may ask to stop receiving marketing communications at any time.

Requests to unsubscribe from promotional communication will be respected.

Service-related communications concerning an existing booking are separate from marketing messages and may still be sent where necessary to provide the service.

17. How Long Information Is Kept

Personal information will not intentionally be retained for longer than reasonably necessary for the purpose for which it was collected, subject to legitimate business, record-keeping, tax, accounting, fraud-prevention, dispute-resolution and legal requirements.

Different types of information may therefore be kept for different periods.

Information may also be retained where reasonably necessary to establish, exercise or defend legal rights.

When information is no longer reasonably required, it may be deleted, destroyed or anonymised where appropriate.

18. Security

Reasonable technical and organisational steps are taken to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no website, internet connection, email system, messaging platform, storage system or other electronic service can guarantee absolute security.

You should also take reasonable steps to protect your own devices, passwords and accounts.

19. Data Breaches and Security Incidents

If a security incident involving personal information occurs, appropriate steps will be taken in accordance with applicable law.

Where notification to affected individuals or the Information Regulator is legally required, the required notification will be made.

20. Your Rights

Subject to applicable law and any lawful limitations, you may have the right to:

ask whether personal information about you is being held;
request access to certain personal information;
request correction of inaccurate or incomplete personal information;
request deletion or destruction of personal information where legally appropriate;
object to certain processing;
withdraw consent where processing depends specifically on consent;
object to or opt out of certain direct marketing; and
raise a concern about how your personal information has been handled.

Some information may need to be retained despite a deletion request where there is a lawful reason for doing so, such as tax, accounting, fraud-prevention, contractual or legal obligations.

21. Requests Concerning Personal Information

If you wish to ask about personal information held about you, request a correction or exercise another applicable privacy right, please contact Synergy Psychic Tarot using the contact details provided on the website.

I may need to take reasonable steps to confirm your identity before providing or changing personal information.

This is intended to prevent information from being disclosed to somebody who is not entitled to receive it.

22. Complaints

If you have a concern about how your personal information has been handled, please contact me first so that I have an opportunity to investigate and address the matter.

Where applicable, individuals also have the right to lodge a complaint with the South African Information Regulator.

Information about the Information Regulator and its complaint procedures is available through the regulator’s official channels.

23. Children

Synergy Psychic Tarot services are intended for adults aged 18 or older.

I do not knowingly offer psychic readings or spiritual services directly to children through this website.

If personal information relating to a minor is provided in connection with an adult client’s question, please only provide information that is reasonably necessary and that you are entitled to share.

24. Links to Other Websites

The website may contain links to third-party websites, platforms or services.

Synergy Psychic Tarot does not control the privacy practices of independent third parties.

You should review the relevant provider’s privacy information if you choose to use an external website or service.

25. Legal Disclosure

Personal information may be disclosed where I reasonably believe disclosure is required by applicable law, a valid court order, lawful regulatory requirement or another legally enforceable obligation.

Information may also be used or disclosed where reasonably necessary to establish, exercise or defend legal rights, investigate fraud or respond to a legitimate payment dispute.

26. Changes to This Privacy Policy

This Privacy Policy may be amended from time to time to reflect changes in services, technology, business practices or legal requirements.

Changes apply prospectively from the point at which the revised policy becomes applicable and do not alter the legal basis on which personal information was previously processed.

27. Contact

Questions, privacy requests or concerns about this Privacy Policy may be submitted using the contact details provided on the Synergy Psychic Tarot website.