Q1: Do you have to know me personally to do a reading for me?

Not at all. Readings are based on impressions and the interpretation of subtle energy which is completely independent of my knowledge of you as a person. I can read for you whether I know you personally or not.

Q2: Are readings done in person, or do I have to visit you for a reading?

I offer readings via email, chat, and phone, so we do not have to be in the same room to connect spiritually.  Distance makes no difference to the connection between us. I do prefer to have the names of the person/persons I’m reading on or for as names carry vibrations also. So giving me your real name and the name of the person you’re asking about helps a great deal. 

Q3: Are you psychic?

Yes I am, but I prefer the term intuitive rather than psychic.  I am claircognizant, clairsentient, clairaudient, and clairvoyant.

Q4: Are you a medium?

I am able to sense the presence of spirits and often see them, but I am not able to communicate at will with those who have crossed over.  I do receive information on occasion from Spirit before a scheduled session but do not market myself as a medium or offer mediumship services.

Q5: How accurate are you?

It depends. There is really no definite answer to this question, because each client, situation and reading is different.  Accuracy depends on the connection and so it varies from person to person. Feel free to have a look at my review section to get an idea of how others have experienced their readings with me. Be aware of readers that claim to have a 100% accuracy rate.

Q6: Do you do spells?

No.  When clients request spells it’s usually to force an ex to return or to do something that influences the free will of another. This is why I do not offer spell casting services.  Spells, and other rituals are often used as an excuse by less than scrupulous readers to ask for higher fees or to extract larger sums of money from vulnerable clients.

Q7:  Can you make my ex come back to me?

No, and please don’t ask for this service. When a relationship ends, it happens for a reason, but I am able to advise you on how to handle the situation and what to expect from him/her. I will not attempt to interfere with the free will of another or force someone to return to an ex lover.

Q8: Are there any topics you refuse to read on?

I read on most areas of life, but life expectancy and health (including mental health and pregnancy), are areas I’m not comfortable reading on. I always advise clients to get professional help when their concerns cover those areas. I will also not give people numbers for the lottery.

Q9: Do you just tell clients what they want to hear?

I do not sugar coat or believe in giving clients false hope. It’s not helpful to myself or the client to bend the truth of what’s shown. With that said, I do share the information I receive in a caring way and do what I can to empower the client. If an outcome can be changed, I’ll offer advice on how to help turn things around for the better.

Q10: What information do you need to read for me?

I will ask you for your full name and date of birth along with your questions. I may also ask for a name and/or date of birth of any third parties you want me to connect with.

Q11:  Do I need to ask you specific questions?

It’s helpful if you do.  I’ve had clients contact me for general reading when what they really expect is to have their minds read. I’m not telepathic so I cannot draw specific questions from your mind.  When asking for a general reading my guides often bring up things that are important at the time but that may seem unrelated. So don’t hesitate to ask questions, because it just streamlines your reading. If you come prepared with a list of specific questions, it just enables me to deliver the information you need in a precise and timely fashion, which then frees up time for additional questions you may have.

Q12: How much do you charge for a reading?

Reading rates are listed on my ‘services’ page, so if you’re interested in a reading, navigate to that page to see what’s on offer.

Q13: Can I have a free reading?

I am a professional like any other and have spent years developing and honing the skills and abilities I posses today.  This is why I ask my site visitors and clients to respect my time by not messaging, calling, or emailing for free readings.  I often post free card draws on Facebook for followers. Be sure to follow the Synergy Psychic Tarot page to get the latest posts.

Q14: Are the readings confidential?

Yes. I take my work seriously and the privacy of my clients is first and foremost. I do not share information regarding clients or the readings I perform for them.

Q15: Do I have to be over 18 to receive a reading?

Yes.  I only read for those over 18 years of age.

Q16: If I contact you for a reading, will you know everything about me?

No.  I am not all seeing or all knowing.  Performing a reading is very much like peeping through a keyhole.  I see or sense certain things, but I don’t see everything about you or everything from your past.  I can only relay what I sense or share what information I receive during a reading, and what I receive is often dependent on where the focus for the reading lies.  I may occasionally share additional information with you, but if that happens, rest assured Spirit has a reason for it.

Q17: I’ve lost my email reading. Can you resend it?

On occasion, I may be able to resend an email reading, provided it’s still saved in my email client.  The host I use does not save email readings on the server, so once my inbox has been cleared, there’s nothing I can do to retrieve the reading. It is best to store or save copies of the readings you receive for future reference.

Q18: Do you offer a recording service for phone readings?

Phone readings are not currently offered due to electricity and internet issues caused by loadshedding.

Q19: Am I allowed to record my phone or skype reading?

Yes, provided that the recording is purely for personal purposes. Reading recordings may not be shared, posted, or distributed without my written consent to do so.

Q20: The recording for my phone reading didn’t work. Can you send me an email summary?

It’s best to keep a pen and paper handy just in case there are technical issues with your recording, because I cannot send out summaries. After a phone reading, it can be difficult for me to recall everything that was said, especially if other sessions followed yours.

Q21: Are the number of questions of phone/Skype readings really unlimited?

Phone readings are not currently offered due to electricity and internet issues caused by loadshedding.

Q22: Why was our session ended because of another call?

Phone readings are not currently offered due to electricity and internet issues caused by loadshedding.

Q23: Can I book an hour session and split it into four 15 minute or two 30 minute sessions?

Phone readings are not currently offered due to electricity and internet issues caused by loadshedding.

Q24: I booked an email/whatsapp voicenote reading, but all my questions were not answered. Why?

Email  and whatsapp voicenote readings are offered on a per-question basis, so each email booking is intended to answer a specific number of questions. This is true even if all questions asked relate to the same topic. This is also why email readings are more affordable.

Let’s have a look at what might happen when someone sends in questions:

Question 1. I want to know about my career. I’m not getting on with a coworker and I am hoping she’ll leave. Will she? I heard she may going to another part of the country, so I’m wondering, will this be a permanent move for her? If she stays will she change her attitude? What are her intentions towards me? What will happen?

Question 2. I am looking for love and am currently seeing John. I want to know does this relationship have long term potential? My neighbour has also been showing interest and asked me out for coffee on Tuesday, should I go? What are his intentions? Is it worth it to even consider seeing him romantically?

The example above lists 9 questions in total:

  1. I’m not getting on with a coworker and I am hoping she’ll leave. Will she?
  2. Will this be a permanent move for her?
  3. If she stays will she change her attitude?
  4. What are her intentions towards me?
  5. What will happen?
  6. I am looking for love and am currently seeing John. I want to know does this relationship have long term potential?
  7. My neighbour has also been showing interest and asked me out for coffee on Tuesday, should I go?
  8. What are his intentions?
  9. Is it worth it to even consider seeing him romantically?

What I do in situations such as these, is to answer the first question under each listed number or heading, like so:

  1. I’m not getting on with a coworker and I am hoping she’ll leave. Will she?
  2. I am looking for love and am currently seeing John. I want to know does this relationship have long term potential?

This is why it is important to consider the questions carefully. If you are on a budget, Ask yourself, “what is it that I really need to know” and then list those questions.  Multiple email readings can be booked to answer a greater number of questions.  The example listed above can be fully explored with a ten-question email reading and includes an additional question.

Q25: I ordered a reading and paid via Paypal but haven’t heard back. Why haven’t I heard from you?

If you are not getting the emails, please check your junk AND spam folders. Also add query (@) synergypsychictarot.com to your contact list to ensure our emails hit your inbox.  If you have followed the steps above and you’re still not getting emails, please message or whatsapp us on +27 812159357. We have had ongoing issues sending emails to Yahoo, Hotmail, and AOL email addresses, so if you are using an email address from one of those providers, you may not receive mail we send you.  If possible, contact us from another email address or make contact directly via phone or skype to speed up the process.

Q26: I am not satisfied with the reading. Can I get a refund?

Synergy Psychic Tarot’s refund policy is as follows:

Readings will not be refunded once the session is complete. When booking a reading, you are paying me for my time and energy. Once a reading is complete, there is no way for me to recover the time, focus and energy spent on the reading. I will always deliver the service as described, and will answer the number of questions you paid for (email readings) or give you the time you booked (phone and skype readings). I cannot guarantee that you will agree with what I has shared with you. It is my duty to share my impressions with you, whatever they may be.

Email and whatsapp readings are considered complete once they are delivered and a refund will not be given for any reason. If you have a concern regarding a completed email reading, you are encouraged to let us know within 48 hours of the completed reading.

Q27: Do you offer an accuracy guarantee?

No. Psychic readings or divinatory services rely on the reception and interpretation of subtle energies and symbolism. The quality of the connection can and will differ from client to client.  The rate you pay when booking a reading is to compensate me for the time and energy I spend to receive and relay whatever information I receive.  I cannot get that time or energy back once a reading is complete. The only guarantee I can and do make is that I’ll give you the best answers I can, based on what I receive.

Q28: What are Emergency appointments?

Emergency appointments are no longer offered. 

Q29: If I want to extend my existing booking at short notice, does that count as an emergency booking?

Emergency appointments are no longer offered. 

Q30: My email reading is urgent, when will I receive it?

If you ordered an email or whatsapp reading, you should receive a response within 24 hours on working days (Monday to Friday, 8am to 6pm GMT+2). 

Q31: Which payment methods do you accept?

We accept Paypal (credit card, debit card, or Paypal balance).

Q32: Why do you not accept Paypal echecks?

While Paypal itself is a very convenient and safe payment method to use, eChecks come with a clearing period that often delay the delivery of a reading. We have also had instances where eChecks bounced or where there were issues with a payment after the service had been completed. For that reason, we now refund eChecks and request a regular paypal payment.

Q33: How do Whatsapp Readings work?

Whatsapp readings are delivered as voice notes between 2 and 5 minutes per question. It’s quick, it’s easy, and it offers great value. 

Q34: I sent you a whatsapp message, but haven’t received a response?

Depending on my workload and the nature of your message/question, I may need some time to respond. I also reserve the right to refuse responding if messages are sent demanding free readings.

Q35: I want to speak to you directly, how do I bypass your assistant?

The only way to connect with me personally is to use the Whatsapp number listed on the site or to send me an email through the website contact form. Please Note: I reserve the right to not answer messages seeking freebies, abusive messages, or messages that contain unsolicited marketing. 

Q36: Are follow-up questions included in email or whatsapp readings?

A: Readers that offer free follow-up questions often charge very high rates. My aim is to keep email readings as affordable as possible. I don’t automatically charge for something you might not want. Not everyone has the need to follow up after an email reading and many clients are budget conscious. This is why I charge per question, regardless of whether it relates to the same topic as a previous reading. Please Note: If you don’t understand what I meant, you can ask me to explain. Asking additional questions after a completed email reading does not qualify as clarification. 

Q37: Can you make predictions years into the future?

No. There are a few reasons why I work within a 12 month scope when doing predictive work. The first is that the further out we go, the more fluid things tend to become. The second is that questions that ask for predictions that far ahead tend to want to place responsibility with the reader or the Universe. If someone is told that something will happen in five years, they tend to take less responsibility for that outcome. I prefer to empower my clients and affirm their right to choose and adjust their course if the direction of things isn’t to their liking. I am NOT able to predict the final outcomes of situations if it doesn’t show within the scope that I am able to see ie, 12 months ahead.

Another reason why asking for predictions years ahead is a little redundant is because time frames themselves are fluid or subjective. For some clients, a 12 month spread plays out in a matter of days or weeks, while for others it takes years. So ultimately, if we go outside of that framework, absolutely anything could happen.

Asking me what will happen in two, three, or five years won’t work, because I won’t be able to say. The same applies with questions that end in ‘eventually?‘, ‘in the end?’, or ‘someday?‘. So when asking me for predictions, expect a maximum  predictive period of 12 months, broken into 0-3, 3-6, and 6-12 month time frames.

Q40: Why am I not getting appointment confirmations/reminders?

Phone readings are not currently offered due to electricity and internet issues caused by loadshedding.

Q41: Why can’t I reschedule my session?

Phone readings are not currently offered due to electricity and internet issues caused by loadshedding.

Q43: I am having problems with my/do not have a Paypal account. Can you process my credit card?

A: No. We use Paypal for all transactions. Please do not send us your credit card details; we won’t be able to use it.

Q44: Why did you refuse/refund my booking?

A: When a reading fee or booking gets refunded there is always a reason for it. In most instances, we’ll leave a short message in the Paypal notes section explaining why. We Also reserve the right to exclude anyone from using the site’s services without further notice. The reasons for this include but are not limited to: abusive, disrespectful or argumentative behavior towards myself or my assistant, repeated attempts to obtain additional services for free, or a blatant disregard for our terms of service. I reserve the right to refuse a reading or to continue working with a client for any reason and this includes situations where I believe working with a client is not in my or their best interest.

Q45: I booked an appointment. Can you reschedule it? 

Phone readings are not currently offered due to electricity and internet issues caused by loadshedding.

Q46: I don’t need a reading, but I just want you to interpret this spread I did/my friend/another reader did for me earlier?

If you need my professional opinion it will mean booking a session. I will then do a spread of my own and use the impressions I receive to advise you. I do not read on spreads done by other individuals (including yourself) at other times. Often the decks used are not the same as mine, the spreads aren’t always familiar to me, and it still takes my time and energy to decipher what shows. If you or someone else did the spread, it’s your or their responsibility to interpret it.

Q47: I really need a reading but can’t afford it right now. Can I have the reading today and pay you later/at the end of the month/in three weeks/as soon as I have the money?

Unfortunately not. Readings are done on a strict prepaid basis. This protects me and also ensures that someone only spends money they have or can afford on their readings. Please respect my professional ethics and boundaries by not asking for credit.

Q48: Are EFT bookings eligible for Special Offers/Discounts?

Yes. EFT and Paypal rates are virtually identical, and as such EFT bookings qualify for discounts.

Q49: Can I book via EFT if I live abroad or work in another country?

Yes, provided you have access to South African banking facilities. We do not accept wire or international transfers.

Q50: Why do I have to fill in the booking form?

After making payment via Paypal, you should be directed to a booking form immediately. Submitting the information there and then means I receive your questions and information almost instantly. This speeds up turnaround. Please do not put your questions in the notes fields on Paypal. It does not always come through (which means I have to email you to ask for the information and wait on a response) and so increases turnaround time.